First off, let me apologise to all who have been affected by the two service availability issues we've encountered in the last week. We absolutely love providing our service to everyone and are devastated that we let you down. On Thursday 9th June at 7:30pm BST we experienced a massive degradation of service caused by our database server locking requests. The underlying problem was the RAID array unable to keep up with expanded…

Last night at 7:15pm UTC Gitter experienced a prolonged degredation of service. During this period the application's response times became incredibly slow and realtime websocket connections to deliver live message updates failed dramatically. Below follows an explanation of what happened and what steps we are taking to prevent this from happening again. Before doing so, I'd like to extend our sincerest apologies to all of our customers who were affected at…

At Gitter, we're trying to build the best communication platform for technical teams and communities on GitHub. In this spirit, as we announced [https://blog.gitter.im/2015/03/25/more-for-free/] last week, today Gitter [https://gitter.im] is now free for teams of up to 25. Our free plan now includes: * Unlimited chat history * Unlimited public rooms * Unlimited private rooms * Unlimited integrations Any organisation or private room owned by an organisation on now…

Gitter [https://gitter.im] is a communication product for communities and teams on GitHub. Since launching our paid plans in September last year, we've had a lot of feedback on how people's usage of Gitter has changed. We've given this a great deal of thought and today are announcing a simpler paid plan and giving away a lot more for free at the same time. Rather than limiting usage of…

The amazing thing about our journey building Gitter is just how global our communities are. We're a fairly international team ourselves, comprised of two South Africans, an Englishman, a Brazilian and an Argentinian. You should hear the jokes when we walk into a bar... Japanese language rooms form our second largest non-English communities and we have started embarking on translating our app into Japanese. We've started on the front page and will…